Answered a good number of my questions over the phone -- from specifics about the product to my tax-related concerns (I live in NH). Upon my arrival, each person I spoke with was helpful. They even knew what they were talking about...go figure. One of the guys even set the system up and walked me through the configuration, how to start it and swap the attachments I purchased along with the product...try getting that level of attention/service from the big box stores. Could I have purchased the same thing for less elsewhere (box store)? Yes and no. If I was only purchasing the head unit, yes, Lowe's had it cheaper, but the attachments I needed cost more and they didn't carry a few of the ones I needed. One other thing, this place was very busy for mid-afternoon on a weekday -- that ought to say something in this era and economy. I'll be paying them a visit again real soon.